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Common Nodpod Topics: shipping, returns, Nodpod, BODY
How can we
help you today?
Search our Help Center for answers to common questions

Search
No Data Found!!!
Common Nodpod Topics: shipping, returns, Nodpod, BODY
FAQs
  • Nodpod
  • Nodpod SILK
  • Nodpod BODY
  • Returns
  • Shipping
  • Sale Policy
  • Guarantee Policy

Nodpod

Can I use nodpod for side sleeping?

Yes. It works incredibly for side sleeping. Be sure to use the last two pods over your eyes and rest your head on the hollow end.

Will it stay on all night?

The purpose of nodpod is to help you relax and get to sleep, not to stay on all night. Nodpod may slip off while you're sound asleep but will always be by your side if you get to snooze-in.

Does nodpod come in different weight options?

Nodpod was designed with the comfort in mind. We've experimented with every weight down to the bead, and found that 9 ounces, evenly distributed, was the perfect weight for all sleeping positions.

How does the cool-side, warm-side work?

It's simply how the air passes through the two different materials. One side is made of a cooling jersey cotton and the other side a warmer, microfiber fleece.

Isn’t organic material fill better than plastic beads?

Although that may sound like the better option, organic fill material over time produces mold spores and cannot be washed. Our fill material, made of small, round plastic beads, does not promote the surface growth of bacteria.

What are the benefits of weighted product?

Deep Touch Pressure Stimulation is known for its ability to calm and relax the central nervous system and has been used in clinical practice for decades. It's simply the practice of applying gently pressure to the body. This has been shown to increase serotonin levels (the feel-good hormone) while decreasing cortisol (the stress hormone). Just the kind of thing you need for a good night's sleep.

I have an eye condition. Is your mask safe to use?

Nodpod is not aware of any studies that have evaluated patients with conditions related to ocular hypertension, like glaucoma or other eye conditions, using weighted sleep masks.  Therefore, we recommend that you consult with your physician before using Nodpod.

Can I wash and dry my nodpod?

Nodpod is easy to care for. It can be washed on a normal setting with a full load inside a garment bag. We recommend washing your Nodpod before first use. Although Nodpod is dryer safe, we recommend that you air dry for longevity.

Can I microwave my nodpod?

No. The plastic beads are not rated for the microwave and they will melt.

Can I freeze my nodpod?

Yes, it feels amazing this way. It stays soft and flexible.

What are the beads in the nodpod made of? Are they safe?

Yes, very safe. The microbeads are made of 100% Polyethylene (PE) plastic pellets, which is the most common plastic in use today. It's used in medical equipment, food containers, and children's stuffed animals. These beads are nontoxic, BPA free and hypoallergenic.

Is Nodpod scented?

Nodpod is scent-free.

Who can use Nodpod?

We recommend the nodpod for those 12 and older who are able to independently and correctly place and remove the nodpod themselves. Never use the nodpod, or any weighted product, on or near an infant or impaired person.

Is Nodpod completely light blocking?

Yes. Completely. The microbeads contour to your eyes to create total light-blocking hug.

Do your materials contain dangerous chemicals?

All of Nodpod's materials meet and exceed the most stringent state and federal agencies' guidelines for safe materials. 

How do I use Nodpod upright?

Nodpod has hollow end tabs by design. One end has a slit, one without. Feed the end without the slit through the slit and adjust for head size. 

How should I use my Nodpod? 

Nodpod was designed to be worn freely in any horizontal sleeping position. It's designed to get you to sleep, not to stay on all night. For seated and upright use we've designed a pull-through slit to fasten Nodpod in place.

Does 3-minute magic mean I'll be asleep in 3 minutes? 

Most people describe a feeling of relaxation, which is attributed to the science of Deep Touch Pressure within minutes. Not everyone experiences the same feeling as quickly. If you are not fully satisfied with your Nodpod we would be happy to refund you. 

Nodpod SILK

Can I use nodpod for side sleeping?

Yes. It works incredibly for side sleeping. Be sure to use the last two pods over your eyes and rest your head on the hollow end.

Will it stay on all night?

The purpose of nodpod is to help you relax and get to sleep, not to stay on all night. Nodpod may slip off while you're sound asleep but will always be by your side if you get to snooze-in.

Nodpod BODY

How do I wash my Nodpod BODY?

To avoid stress on the seams, it is important to wash your Nodpod BODY with a full load of laundry. The best would be to wash it with a fluffy blanket or other large soft items. This will preserve the life of your Nodpod BODY.

What makes this different from a full size weighted blanket?

You do not need a full size weighted blanket in order to received the benefits of Deep Touch Pressure. Nodpod BODY's design offers concentrated weight to hug the areas that need it most.

What is Nodpod BODY filled with?

Nodpod BODY is filled with small, sand-like glass beads.

Can my small child use my Nodpod BODY?

No, we do not recommend using Nodpod BODY as the concentrated weighted could pose a suffocation hazard.

Can I Microwave my Nodpod BODY?

No. You can not microwave your Nodpod BODY.

Can I freeze my Nodpod BODY?

For extra cooling relief, yes, you can put your Nodpod BODY in the freezer.

Is Nodpod BODY TSA approved?

Yes!

What are the beads in Nodpod BODY made of? Are they safe?

Yes, they are safe. The beads are smooth, round, sand-like glass beads.

Who should not use a weighted blanket?

Using a weighted blanket may not be suitable for individuals who have difficulty removing it from their body due to its weight. Furthermore, people with certain medical conditions such as sleep apnea, breathing difficulties like asthma, sleep disorders, or claustrophobia, should either refrain from using a weighted blanket or consult with a physician before doing so.

Do your materials contain dangerous chemicals?

All of Nodpod's materials meet and exceed the most stringent state and federal agencies' guidelines for safe materials. 

Does 3-minute magic mean I'll be asleep in 3 minutes?

Most people describe a feeling of relaxation, which is attributed to the science of Deep Touch Pressure within minutes. Not everyone experiences the same feeling as quickly. If you are not fully satisfied with your Nodpod we would be happy to refund you. 

Returns

Return Policy

Any order purchased from nodpod.com* can be returned or exchanged within 30 days. If not completely satisfied, simply return the product for a prompt refund. You are responsible for return shipping charges.

Whether you are returning for a refund or exchange, please do the following before shipping:

1. Place a copy of your order receipt in the shipping box with the item(s) you are returning.

2. Make sure to include your order number, email, first and last name.

3. Indicate the reason for the return.

4. State if you would like a refund or exchange.

*Products purchased from any other retailer or website (Amazon, Anthropologie, Nordstrom, etc.) must be returned to the original seller.

**Shipping fees are non-refundable

Return Address:

4335 Pacific St. Suite C
Rocklin, CA 95677

Shipping

Shipping Policy

Nodpod products can be shipped to anywhere that has a physical address and can receive packages via USPS or FedEx. We ship to PO Boxes. There is a 1-2 business day process time for all orders. While we strive to ship an order within 2 working days, we can’t directly control the delivery times beyond our end. As a general rule, assume that your shipment will take 5–7 working days. APO addresses will be shipped via USPS and cannot be rush shipped. Orders that do not qualify for free shipping are $5.00 flat rate. Duties and Taxes may apply and are the customer's responsibility. Free shipping threshold applies to subtotal. (cart amount after discounts and before tax)

Nodpod® is not responsible for delays due to any weather condition. During the holiday season, order processing and shipping times may be delayed due to volume.

*Shipping fees are non-refundable

Sale Policy

Sale Policy

Sale Duration

LIMITED TIME ONLY. Sale dates use Pacific Time (PT) as a standard and end on the date indicated. If no end time is specified, the end time is assumed to be 11:59 PM. If no end date is specified, the sale may end at any time without prior warning.

Exclusions

Online price reflects discount. Offer available for select styles only. No substitutions will be allowed. Advertised sale prices cannot be combined with any other offer, discount, or coupon. No adjustments on previous purchases will be permitted. Only orders completed within the defined sales period qualify for sales price. Nodpod® reserves the right to cancel any order for any reason. Offers subject to change without notice.

Price Matching

Nodpod.com does not price match any retailer (online or brick and mortar)

Guarantee Policy

Guarantee Policy

We proudly stand behind all of our products. Nodpod® has a 30 day money back guarantee, but, if for any reason you’re not satisfied, send it back for a full refund, no questions asked. Products purchased from any other retailer or website (Amazon, Nordstrom, etc.) must be returned to the original seller.

The return will only be accepted if you have contacted us prior to returning. Please email us at hello@nodpod.com or call us toll free at 888.486.4224.

The shipping cost of a returned item is at your expense. We recommend using a method of shipping that allows you to track your package, as we are not responsible for items lost in transit.

Your return will be processed within 7-10 business days.

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